Route callers, capture intent, and schedule appointments in real time—across teams, locations, and time zones. Deliver fast answers, clean handoffs, and accurate bookings 24/7.
Built on a distributed, fault-tolerant architecture designed for mission-critical telephony workloads. Multi-region deployment with automatic failover.
Advanced NLU, real-time intent classification, and dynamic routing—all configurable via API or dashboard.
Replace "Press 1 for Sales" with conversational AI. Callers speak naturally, and AI understands intent with high accuracy.
Route calls based on intent, caller history, agent skills, availability, and custom business rules. Fully configurable.
Advanced queue logic with priority, skills-based routing, estimated wait times, and callback options.
Handle common requests without human intervention. Schedule appointments, answer FAQs, collect information.
Live dashboards, call metrics, routing analytics, and custom reports. Export via API or scheduled delivery.
Automatic overflow to backup queues, voicemail, or AI handling when all agents are busy. Never miss a call.
Real-time availability checks, conflict resolution, confirmations, reminders, and rescheduling—so every booking is accurate and every caller gets a clear next step.
Checks live availability across providers, locations, and services before offering times—no double booking.
Sends confirmations, location details, and prep instructions automatically after booking.
Handles reschedules, cancellations, and reminders with clear options—reducing missed appointments.
Native integrations with leading telephony, UCaaS, and CRM platforms. Custom integrations via REST API and webhooks.
Built with security-first architecture. Certified compliant with industry standards and regulations.
Annual audit by independent third-party. Full report available under NDA.
BAA available. PHI handled with encryption at rest and in transit.
EU data residency available. Full DPA and data processing controls.
Level 1 service provider. Secure payment information handling.
Schedule a technical deep-dive with our solutions team. Get a custom architecture review for your environment.
Contact sales for volume deployments and custom SLAs.