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Platform overview, account management, and general questions
AI-powered phone calls, voice synthesis, and call handling
WhatsApp, Instagram DM, Facebook Messenger automation
No-code AI agent builder with smart website analysis
Unified inbox, conversation management, and agent monitoring
Performance metrics, reports, and business insights
CRM, APIs, webhooks, and third-party connections
In-depth guides to help you get the most out of Mihu AI.
Learn how to set up your Mihu AI account, create your first AI agent, and start automating customer conversations in under 15 minutes. This comprehensive guide covers everything from initial setup to going live.
A technical guide to integrating Mihu AI using REST APIs, webhooks, and SDKs. Includes authentication, endpoints, and code examples.
Learn how to create automated workflows for automotive dealerships including lead qualification, appointment scheduling, and service reminders.
Complete walkthrough for connecting your WhatsApp Business account to Mihu AI and automating customer messaging at scale.
Best practices for building and organizing your knowledge base to make your AI agent smarter and more accurate in responses.
Browse FAQs by product or search for specific questions.
Mihu AI is an AI-powered contact center platform that automates customer communications across multiple channels including phone calls, WhatsApp, Instagram DM, and Facebook Messenger. Our platform uses advanced natural language processing and machine learning to understand customer inquiries and provide instant, accurate responses 24/7.
The system works by analyzing your website and business information to create customized AI agents that represent your brand. These agents can handle inquiries, book appointments, qualify leads, and escalate complex issues to human agents when needed.
With our Agent+ Maker, you can create and deploy your first AI agent in under 5 minutes. Simply enter your website URL, and our Smart Website Analysis will automatically extract your business information, services, and create an optimized AI agent configuration. You can then customize the agent name, description, and communication style before going live.
Mihu AI supports 32+ languages including English, Spanish, French, German, Portuguese, Italian, Dutch, Arabic, Chinese (Simplified & Traditional), Japanese, Korean, Russian, Turkish, and many more. Our AI agents can automatically detect the customer's language and respond accordingly, or you can configure specific language preferences for your agents.
Yes, security is our top priority. Mihu AI employs enterprise-grade security measures including:
Mihu AI is designed to work across multiple industries with specialized configurations for each:
Yes! Mihu AI integrates seamlessly with popular CRM systems including Salesforce, HubSpot, Zoho CRM, Pipedrive, and many others. We also provide REST APIs and webhooks for custom integrations with any system. All customer interactions are automatically logged and can sync with your CRM in real-time.
Mihu AI agents typically respond in under 3 seconds for messaging channels and provide real-time responses for voice calls. Our infrastructure is optimized for low latency with a 99.99% uptime guarantee, ensuring your customers never have to wait for assistance regardless of the time of day.
You can train your AI agent using our Knowledge Base feature. Simply upload documents, add FAQ entries, or paste content that you want your agent to learn. You can also use the Intent & Decision Builder to create specific conversation flows for common scenarios. The system continuously learns from interactions to improve accuracy over time.
Absolutely! Our Contact Center provides seamless handoff capabilities. AI agents can automatically escalate complex inquiries to human agents based on sentiment analysis, specific keywords, or customer requests. Human agents can view the full conversation history and take over at any point without the customer noticing any disruption.
We offer multiple support channels to help you succeed:
Yes! You have full control over your AI agent's personality and communication style. You can configure:
Customer satisfaction is built into every interaction. Our AI agents are trained to be helpful, professional, and empathetic. We provide real-time sentiment analysis to detect customer frustration and can automatically adjust responses or escalate to human agents. Our platform maintains an average customer satisfaction rating of 4.9 out of 5 across all interactions.
The Voice Agent uses advanced speech recognition and natural language understanding to have real-time conversations with callers. It can understand context, handle interruptions, and respond naturally using high-quality voice synthesis. The agent can handle multiple calls simultaneously and routes complex inquiries to human agents when needed.
Yes! You can either purchase a new phone number directly through Mihu AI (local, toll-free, or international) or port your existing number. New numbers are provisioned instantly and include features like SMS, voice, MMS, and fax capabilities.
Mihu AI offers a wide selection of natural-sounding voices across different genders, accents, and languages. You can choose from our library of pre-built voices or create a custom voice that matches your brand. Voice characteristics like speed, pitch, and warmth can be adjusted to create the perfect customer experience.
All calls are automatically recorded and transcribed in real-time. Transcripts are searchable and tagged with sentiment analysis, intent detection, and key topics. Recordings are stored securely and can be reviewed in the Contact Center dashboard. You can configure automatic deletion policies to comply with data retention requirements.
Yes! The Voice Agent can make outbound calls for appointment reminders, follow-ups, surveys, and proactive customer outreach. You can schedule calls in advance, trigger them based on events, or initiate them manually. All outbound calling complies with TCPA and other relevant telecommunications regulations.
Our Voice Agent is designed to handle unclear speech gracefully. It will ask clarifying questions, offer to repeat information, and can transfer to a human agent if needed. You can configure fallback behaviors, including offering callback options, leaving voicemails, or routing to specific departments based on caller ID or time of day.
Yes, but Mihu AI takes it further with conversational IVR. Instead of "Press 1 for sales," callers can simply state their needs naturally. The AI understands intent and routes calls appropriately. You can still use traditional DTMF (keypad) menus if preferred, or combine both approaches for the best customer experience.
Our speech recognition technology includes advanced noise cancellation and audio processing. The system can filter out background noise, handle multiple speakers, and adapt to different audio quality levels. This ensures accurate understanding even when callers are in noisy environments like cars, offices, or public spaces.
Absolutely! The Voice Agent integrates with Google Calendar, Microsoft Outlook, Calendly, and other scheduling systems. It can check availability in real-time, book appointments, send confirmations, and handle rescheduling requests—all during the phone call without any human intervention.
Mihu AI maintains 99.99% uptime with enterprise-grade infrastructure distributed across multiple data centers. Call quality is optimized through adaptive bitrate technology and carrier-grade connections. We continuously monitor call quality metrics and automatically route around any network issues to ensure crystal-clear conversations.
Mihu AI supports all major messaging platforms:
Connecting WhatsApp is simple: navigate to Channels in your agent settings, select WhatsApp, and click "Connect WhatsApp for Business." You'll be redirected to authenticate with your Facebook Business account. Once connected, you can immediately start receiving and responding to WhatsApp messages through your AI agent.
Yes! The Messaging Agent can send and receive various media types including images, PDFs, documents, location pins, and interactive buttons. You can configure the AI to share product catalogs, appointment confirmations, directions, and more based on conversation context.
The unified inbox aggregates all conversations from all connected channels into a single view. You can see WhatsApp, Instagram, Messenger, SMS, and calls all in one place. Messages are organized by customer, with full conversation history visible regardless of which channel they used. This provides a complete view of customer interactions.
Yes! Mihu AI fully supports WhatsApp message templates for proactive outreach. You can create and submit templates for approval directly within the platform. Common templates include appointment reminders, order updates, shipping notifications, and promotional messages. The AI can automatically select and personalize the appropriate template based on context.
There's no practical limit to concurrent conversations. Our infrastructure automatically scales to handle any volume of messages. Whether you have 10 or 10,000 simultaneous conversations, response times remain consistently under 3 seconds. This makes Mihu AI ideal for businesses of all sizes, from small shops to enterprise operations.
Once you connect your Instagram Business account, Mihu AI can automatically respond to Direct Messages and react to story mentions. The AI can answer product questions, share links, and guide customers through purchases. All interactions appear in your unified inbox alongside other channels for seamless management.
Yes! You can configure automated sequences for follow-ups, abandoned cart reminders, post-purchase surveys, and re-engagement campaigns. Set time delays, conditions, and triggers to create sophisticated automation workflows that nurture leads and maintain customer relationships automatically.
The Messaging Agent can send interactive buttons and quick reply options to guide conversations. These include call-to-action buttons (like "Call Now" or "Visit Website"), list messages for product selection, and reply buttons for common responses. This makes it easier for customers to engage and improves response accuracy.
The AI agent works 24/7, but you can configure different behaviors for business hours. Outside hours, the agent can still handle common inquiries, collect information, book appointments for the next business day, and set expectations for follow-up. You have full control over after-hours messaging and escalation rules.
Agent+ Maker is our no-code AI agent builder that allows you to create customized AI agents in minutes. It uses Smart Website Analysis to automatically extract your business information, services, and target audience from your website, then generates an optimized AI agent configuration. No technical expertise required!
When you enter your website URL, our AI analyzes your site content to understand your business. It extracts:
This information is used to pre-configure your AI agent with relevant knowledge and appropriate responses.
Absolutely! Agent+ Maker provides a starting point, but you have full control to customize every aspect. You can modify the agent name, description, communication style, knowledge base, skill sets, and decision flows at any time. Changes take effect immediately without any downtime.
No problem! You can skip the website analysis and create a generic agent that you configure manually. Simply select your industry, describe your business, and build your agent from our templates. You can also analyze competitors' websites or use sample configurations as starting points.
With Agent+ Maker, you can have a fully functional AI agent live in under 5 minutes:
Yes! You can create as many AI agents as needed. Common use cases include separate agents for sales, support, and appointments, or different agents for each location or department. Each agent can have its own phone number, channels, knowledge base, and personality settings.
Skill Sets define what your AI agent can do. They include capabilities like appointment booking, lead qualification, FAQ answering, and product recommendations. Agent+ Maker automatically suggests relevant skill sets based on your business type, and you can enable, disable, or customize each skill to match your needs.
During the Agent+ Maker flow, you can either purchase a new phone number or use an existing one. New numbers are available from multiple countries and include local, toll-free, and mobile options. The number is instantly assigned to your agent and ready to receive calls and messages.
Yes! We provide a Simulation Mode that lets you test conversations with your AI agent before connecting real customers. You can simulate different scenarios, test edge cases, and verify responses. This helps you identify any gaps in your configuration and ensure the agent performs as expected.
You can pause an agent at any time, which stops it from handling new conversations while preserving all settings and history. Paused agents can be reactivated instantly. If you delete an agent, conversation history is retained for your records but the agent configuration is permanently removed. Phone numbers can be reassigned to other agents.
The Contact Center is your command hub for managing all customer conversations. It includes a unified inbox for all channels, real-time conversation monitoring, customer profiles, sentiment analysis, conversation tagging, and agent performance metrics. It's where you oversee your AI agents and jump into conversations when needed.
All conversations are stored and fully searchable. Use filters to find conversations by date, channel, agent, sentiment, tags, or customer information. Full-text search lets you find specific keywords or phrases across all conversations. Export functionality is available for compliance and reporting needs.
Yes! The Contact Center shows live conversations as they happen. You can watch AI responses in real-time, see typing indicators, and monitor multiple conversations simultaneously. This is useful for training, quality assurance, and being ready to assist when escalation is needed.
Simply click on any active conversation and start typing. The AI will pause, and your human response will be sent instead. You can then continue the conversation manually or hand it back to the AI when appropriate. The transition is seamless for the customer—they won't notice any change in the experience.
Customer profiles aggregate all available information including contact details, conversation history across all channels, detected intents, sentiment trends, custom tags, and any data synced from your CRM. This gives you complete context when engaging with customers and helps personalize future interactions.
Our AI analyzes each message to determine customer sentiment (positive, neutral, negative). Sentiment is displayed in real-time during conversations and tracked over time in customer profiles. You can set alerts for negative sentiment to quickly address unhappy customers. Sentiment data is also available in analytics reports.
Yes! You can add custom tags to categorize conversations (e.g., "Hot Lead," "Urgent," "Follow-up needed"). Notes can be added for internal reference without being visible to customers. Tags and notes are searchable and can be used to filter conversations or trigger automations.
From any conversation, you can flag responses that need improvement and provide correct examples. These corrections feed into your agent's training data. You can also export conversation patterns to build new knowledge base entries or refine existing ones. The AI learns from corrections to improve future responses.
Yes! You can invite unlimited team members with role-based access control. Roles include Admin (full access), Supervisor (monitoring and training), Agent (conversation handling), and Viewer (read-only). Conversations can be assigned to specific team members, and collision detection prevents multiple people from responding to the same conversation.
Quick actions let you perform common tasks without leaving the conversation view. Available actions include: rescheduling appointments, adding notes, applying tags, transferring to another agent, initiating phone calls, sending template messages, and updating customer profiles. You can also create custom quick actions for your specific workflows.
Mihu AI provides comprehensive analytics including:
The analytics dashboard is accessible from the main navigation menu. You'll see real-time data on the overview page with the ability to drill down into specific metrics. Date range filters, comparison tools, and export options are available to help you analyze performance over any time period.
Yes! Our report builder lets you create custom reports by selecting metrics, applying filters, and choosing visualization types. Save reports for quick access, schedule automated delivery via email, and share dashboards with team members. Common templates are available for sales, support, and executive reporting.
Average response time measures how quickly your AI agent responds to customer messages. This includes the time from when a message is received to when the response is sent. Mihu AI typically achieves response times under 3 seconds for messaging and real-time for voice. You can view this metric overall, by channel, or by conversation type.
Customer satisfaction is measured through multiple signals: direct feedback surveys sent after conversations, sentiment analysis throughout interactions, resolution outcomes, and engagement patterns. You can configure CSAT surveys to send automatically and view satisfaction trends over time by agent, channel, or topic.
Absolutely! Use the comparison feature to analyze metrics across different time periods. Common comparisons include week-over-week, month-over-month, and year-over-year. You can also compare specific date ranges, such as before and after launching a new feature or campaign. Comparison data is visualized with percentage changes and trend indicators.
Important KPIs tracked by Mihu AI include:
Yes! All analytics can be exported in CSV, Excel, or PDF formats. You can export individual reports, entire dashboards, or raw data for custom analysis. Scheduled exports can be configured to automatically send reports to stakeholders via email. API access is also available for integration with BI tools like Tableau or Power BI.
Most metrics update in real-time, including active conversations, response times, and live sentiment. Aggregate metrics like daily totals and trends update every few minutes. Historical reports are fully available immediately after the reporting period ends. There's no delay in accessing your performance data.
Yes! We provide industry benchmarks so you can compare your performance against similar businesses. Benchmarks are available for response times, satisfaction scores, and resolution rates by industry vertical. This helps you understand how your AI agents perform relative to market standards and identify areas for improvement.
Mihu AI integrates with hundreds of tools including:
Navigate to Settings > Integrations and select your CRM from the list. Most integrations use OAuth authentication—simply click "Connect" and authorize access. Once connected, you can configure which data syncs between systems, including contacts, conversations, appointments, and custom fields. Changes sync automatically in real-time.
Yes! Mihu AI provides a comprehensive REST API for custom integrations. The API supports all platform functionality including agent management, conversation handling, analytics access, and configuration. API documentation includes endpoints, authentication guides, code examples in multiple languages, and a sandbox environment for testing.
Webhooks send real-time notifications to your systems when events occur in Mihu AI. Events include new conversations, messages sent/received, appointments booked, and escalations. Configure webhook endpoints in Settings > Integrations > Webhooks, select which events to subscribe to, and we'll POST JSON data to your URL instantly.
Yes! Use our API to initiate conversations, send messages, or trigger outbound calls from your own systems. For example, when a form is submitted on your website, you can automatically have Mihu AI call the lead. Zapier and Make integrations also support triggers that activate Mihu AI actions from hundreds of other apps.
Our Zapier integration connects Mihu AI to 5,000+ apps without coding. Use triggers like "New Conversation," "Appointment Booked," or "Negative Sentiment Detected" to start workflows. Actions include "Send Message," "Create Contact," and "Update CRM." Popular Zaps include syncing leads to CRM, sending Slack notifications, and triggering email sequences.
Yes! We support data warehouse integrations with BigQuery, Snowflake, Redshift, and others. Configure scheduled data exports or use our streaming API for real-time data sync. This enables advanced analytics, custom reporting, and data enrichment with your other business data sources.
We provide a sandbox environment for testing all integrations safely. The sandbox includes test API keys, sample data, and webhook testing tools. You can simulate events, verify data mapping, and ensure everything works correctly before connecting to production systems. Integration logs help troubleshoot any issues.
Data sync is highly configurable. Common sync types include:
API rate limits depend on your plan but are generous for most use cases. Standard limits are 1,000 requests per minute, with higher limits available for enterprise accounts. Rate limit headers are included in all API responses so you can monitor usage. If you need higher limits, contact our team to discuss your requirements.
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