Table of Contents
Summary: We collect information you provide directly, usage data, and information from third parties. We use this data to provide and improve our services, communicate with you, and ensure security. We never sell your personal information.
1. Information We Collect
We collect information in several ways when you use Mihu AI's services:
Information You Provide
- Account Information: Name, email address, phone number, company name, and billing information when you create an account
- Communication Data: Messages, calls, and conversations processed through our platform
- Support Inquiries: Information you provide when contacting our support team
- Knowledge Base Content: Documents, FAQs, and training data you upload to train your AI agents
Information Collected Automatically
- Usage Data: How you interact with our services, features used, and performance metrics
- Device Information: Browser type, operating system, IP address, and device identifiers
- Log Data: Access times, pages viewed, and referring URLs
- Cookies: Information collected through cookies and similar technologies
Information from Third Parties
- Integration Partners: Data from connected services like CRMs, calendars, and messaging platforms
- Payment Processors: Transaction information from our payment partners
- Analytics Providers: Aggregated usage and performance data
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: Operate and maintain Mihu AI's platform and features
- Improve Services: Analyze usage patterns to enhance functionality and user experience
- Personalization: Customize your experience and provide relevant recommendations
- Communication: Send service updates, security alerts, and marketing communications (with consent)
- Security: Detect, prevent, and address fraud, abuse, and security issues
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- AI Training: Improve our AI models using anonymized and aggregated data
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: Third-party vendors who help us provide our services (hosting, analytics, payment processing)
- Integration Partners: When you connect third-party services to your Mihu AI account
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law, legal process, or to protect our rights
- With Consent: When you explicitly authorize us to share your information
4. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access control and multi-factor authentication
- Infrastructure: SOC 2 Type II certified data centers with 24/7 monitoring
- Audits: Regular security audits and penetration testing
- Incident Response: Documented procedures for security incidents
5. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
To exercise these rights, contact us at privacy@mihu.ai.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specific retention periods include:
- Account Data: Retained while your account is active, plus 30 days after deletion
- Conversation Data: Retained according to your configured settings (default: 90 days)
- Billing Records: Retained for 7 years for tax and legal compliance
- Log Data: Retained for 12 months for security and analytics
7. International Data Transfers
Mihu AI operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) approved by relevant authorities
- Data Processing Agreements with all sub-processors
- Compliance with GDPR, CCPA, and other applicable regulations
8. Children's Privacy
Mihu AI is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@mihu.ai.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting a notice on our website
- Sending an email to your registered address
- Displaying a notification in your dashboard
Your continued use of our services after changes indicates acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@mihu.ai
- Address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States
- Phone: +1 (385) 410-8289
For EU residents, you may also contact your local Data Protection Authority if you have concerns about our data practices.