Social media has become the new front door for business. Customers don't call anymore — they DM. They expect instant responses, personalized attention, and seamless booking experiences. The problem? Most businesses can't keep up with the volume, leaving messages unanswered for hours or even days.
Mihu AI changes that. Intelligent agents that handle Instagram DMs and Facebook Messenger conversations 24/7, responding instantly, capturing leads, and booking appointments — all while maintaining the personal touch customers expect.
Two Platforms, One Unified Experience
Mihu AI connects directly to Instagram and Facebook Messenger through official APIs, providing enterprise-grade automation that respects platform guidelines while delivering exceptional customer experiences.
Instagram DM
Engage followers who discover products through Stories, Reels, and posts. Convert interest into action with instant, personalized responses.
Facebook Messenger
Handle customer service inquiries from Facebook Page messages. Qualify leads, answer FAQs, and route complex issues to the right team.
What Can Social Agents Do?
Mihu AI social agents go far beyond simple auto-replies. They understand context, remember conversation history, and take meaningful action on behalf of the business.
Instant Response
Reply to every message within seconds, 24 hours a day, 7 days a week. No more lost leads due to slow response times.
Appointment Booking
Check availability, book appointments, send confirmations, and sync with calendar systems — all within the chat.
Lead Qualification
Ask the right questions to qualify leads before routing to sales. Collect contact info, budget, timeline, and requirements.
FAQ Handling
Answer common questions about hours, pricing, services, and policies instantly. Train on business-specific knowledge.
Order Support
Track orders, process returns, answer shipping questions, and handle post-purchase inquiries automatically.
Human Handoff
Seamlessly escalate complex issues to human agents with full conversation context. Smart routing based on inquiry type.
Context-Aware Conversations
Mihu AI remembers the full conversation history. If a customer asks a follow-up question hours later, the agent picks up right where they left off — no "Sorry, can you repeat that?" moments.
Real-World Use Cases
E-commerce & Retail
Handle product questions, check stock availability, process orders, and manage returns. Convert Instagram shoppers browsing Stories into paying customers.
Real Estate
Qualify property inquiries, schedule viewings, share listing details, and capture buyer preferences. Turn Facebook ad clicks into scheduled showings.
Health & Wellness
Book appointments for clinics, salons, spas, and fitness studios. Handle rescheduling requests and send appointment reminders automatically.
Restaurants & Hospitality
Take reservations, answer menu questions, handle special requests, and manage waitlists. Perfect for businesses discovered through Instagram food posts.
One Inbox for Everything
Managing multiple platforms doesn't mean juggling multiple tabs. Mihu AI consolidates Instagram DMs, Facebook Messenger, WhatsApp, and even voice calls into a single unified inbox. See all customer conversations in one place.
Unified Inbox
CRM Integration
Every conversation syncs to the CRM automatically. Lead data, conversation history, and appointment details flow seamlessly into existing systems — HubSpot, Salesforce, Pipedrive, and more.
Getting Started
Connecting Instagram and Facebook takes just a few clicks. In the Mihu AI dashboard, navigate to Integrations → Social Media and authorize access to the Facebook/Instagram Business accounts. Once connected, create agent workflows using the visual builder or start with pre-built templates for common use cases.
For businesses already using Mihu AI for voice or WhatsApp, adding social channels is included at no extra cost. The same agent knowledge, the same conversation history, the same unified experience.
What's Next
Social commerce is evolving rapidly. Upcoming features include in-chat payments, product catalog browsing, and deeper integration with Instagram Shopping. Businesses on Mihu AI will get these capabilities automatically as they roll out.